Frequently Asked Questions
Everything you need to know about our plant-based pantry staples.
How long does shipping take?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking link via email to monitor its progress.
Are your products suitable for vegans?
Absolutely. All Overherd products are 100% plant-based and contain no animal-derived ingredients, making them perfect for vegans and vegetarians.
What is your return policy for food items?
Due to food safety regulations, we cannot accept returns on opened food products. However, if your order arrives damaged or incorrect, please contact us within 14 days for a full refund or replacement.
How should I store my Overherd products?
To maintain maximum freshness, store your products in a cool, dry place away from direct sunlight. Once opened, ensure the packaging is sealed tightly.
Do you offer international shipping?
Currently, we only ship within the domestic market. We are working hard to bring Overherd to international customers in the near future.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.